- If your Surface Cover is torn or needs physical repair or replacement, go to Get my Surface fixed.
- If you have a Surface Keyboard or Surface Ergonomic keyboard, see Troubleshoot problems with Surface Keyboard and Surface Ergonomic Keyboard.
Before you begin
Restart (don't shut down) your Surface. Select the Start button, then select Power > Restart.
If you have a Type Cover, detach and reattach it
- Unplug your Surface and detach the Cover.
- Wet a cotton swab with rubbing alcohol. (Use 95% or stronger isopropyl alcohol if possible.) Rub the cotton swab back and forth over the six circular magnets on the Type Cover's connector. After you're done, make sure the pins are dry and that no cotton fibers remain on the connector. Then clean the connector on your Surface.
- Reattach the Cover, making sure that all the magnets touch the bottom edge of your Surface.
Reinstall the Surface Cover driver
If shutting down doesn't fix the problem, try reinstalling the driver for your Surface Cover.
- Select the search box in the taskbar, enter device manager, and select Device Manager in the results.
- Expand Keyboards.
- Right-click Surface Type Cover Filter Device.
- Select Uninstall > OK.
- Restart your Surface. It'll automatically download and install the Surface Cover driver the next time you connect to the Internet.
Force a shut down
See Force a shut down and restart your Surface to find out how.
Make sure the touchpad is on
|If you have one of these Covers||And one of these Surface models||Attach the Cover and|
|Touch Cover 2|
Type Cover 2
Type Cover for Surface Pro 3
Surface 3 Type Cover
Type Cover for Surface Pro 4
Surface Pro 4 Type Cover with Fingerprint ID
Surface Pro 2
Surface Pro 3
Surface Pro 4
|Go to Start , and select Settings > Devices > Touchpad.|
|Touch Cover (early model)|
Type) Cover (early model)
Surface Pro Signature Type Cover
Surface Pro 2
Surface Pro 3
|Use the Surface Trackpad Settings app to turn the touchpad on or off and to change most other settings. Its available for free from Microsoft Store.|
To help prevent the cursor from moving accidentally while you type, set the delay:
By default, there's a delay in the touchpads responsiveness while you're using the keyboard that way, if you accidentally brush against the touchpad while you're typing, you won't move the cursor when you didn't mean to. But if you want the touchpad to respond right away (say while you're playing a game or using certain apps), here's how to change the sensitivity.
Select the Start button and then select Settings > Devices > Touchpad. Under Touchpad sensitivity, select High sensitivity or Most sensitive.
You might want to change the touchpad sensitivity back to Medium when you're going to be doing a lot of typing.
Solution 1: Check your keyboard language settings
- Select the Start button, and then select Settings > Time & language > Region & language.
- Make sure the language you're using on your keyboard (the input language) matches the one you're using on your PC (the display language). Then select the language, select Options and ensure the correct keyboard layout is added. To make sure your language is available for Windows, check the list of the language packs.
- Here's how to add an input language and switch between languages.
Solution 2: Check your Sticky Keys setting
Adjust the keyboard backlighting
To decrease the backlighting brightness, press the key on your keyboard. To increase it, press the key.
- If you don't see these keys on your keyboard, it doesn't have backlighting. For more info, see Find out which Surface keyboard you have.
- The and keys on the Type Cover control brightness for the keyboard backlighting only.
- On some Surfaces, you can use the and keys to dim or brighten the screen. To learn more, see The Surface touchscreen.
If you're having problems with the fingerprint reader on your Surface Pro 4 Type Cover with Fingerprint ID, see Troubleshoot problems with Windows Hello on Surface.
- Surface Pro 4 Type Cover with Fingerprint ID isn't available in all countries and regions.
- The fingerprint reader on Surface Pro 4 Keyboard with Fingerprint ID only works with Surface Pro 3, Surface Pro 4, and Surface Pro 1796 devices running Windows 10. If you have a different Surface, you can still use the Cover to type.